Change your mind about your purchase? Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not pay for shipping of items returned due to customer change of mind, nor do we refund the original shipping costs.
We accept no return for items on sale.
Before any return, please send us an email at [email protected]
Once you have shipped your return item to us, inform us via email so we keep track of the return. Once we can confirm that it has been received and inspected, we will notify you. We will also inform you regarding the approval or rejection of your refund. If you are approved, then your refund will be processed and applied to your credit card or original method of payment. Please allow up to a week for the refund to appear.
Corona time delivery delays and special refund policies
Please expect delays on your orders placed during the corona time. The delivery time is very unpredictable and sometimes far- off. But it is very unlikely that your parcel has gone missing. In most cases, you will eventually receive the package. Of course, if it’s confirmed that your order was lost in transit, we will refund you in full.
In case it was impossible to confirm if your order was lost, we will refund you until full 90 days after the parcel was dispatched.
Exchanges and Defective Products
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping of Exchange or Replacement Products
By default, all items sold at gettrendingtoys.com does not come with warranty unless otherwise stated on the product page itself.